Terms and conditions
Returns are accepted within 14 days for a refund minus shipping cost and a 20% restocking fee for all unopened, unused, and nonperishable products. Returns are not possible for perishable items such as bars. If a product you ordered is defective after opening you may also return it. However there are no returns for not liking a product as there’s too much individual variation among people for how things taste, react and other conditions happening with the body.
If you were shipped the wrong product and it’s the fault of Vibrant Life / Thrive Health LLC, we will ship you the correct product at no cost to you or give you a credit for the product you purchase but didn’t receive. We were reserve the right to request the product back that was wrongly shipped to you, in that event we will provide a shipping label to you at no cost to you.
Once an order is placed it is immediately processed and shipped. If there was an error on what you ordered or you forgot to order something email us immediately or call us immediately in order for us to try to fix the situation. However it is not our policy that we can accommodate alterations because of how quickly we typically process and ship orders.
If you place an order online and did not receive your package within five business days and were not provided a tracking number to track your product. Please check your spam filter for the tracking number email. If you did not receive a tracking number email, please contact us by email or phone so we can let you know the order status and the items that might be potentially backordered.
Typically all items ordered are shipped in one box. Occasionally some orders will come in multiple boxes to fulfill the entire order. If any items are out of stock or on backorder we will notify you give you the option to cancel the entire order or cancel the back order item if you do not want to wait for it. If items in one order are shipped with multiple packages you will not be charged any additional shipping. Most orders are shipped via USPS. Currently we only ship to the Continental 48 USA states.
There may be mistakes or errors in pricing or product descriptions on our website. We do our best to catch any mistakes and errors and always try to keep it updated but some of our vendors change things without our knowledge. Vibrant life / Thrive Health LLC reserves the right to refuse or cancel any order in the event that is incorrect price was advertised on our website. In the event we refuse or cancel your order and your credit card was already charged we will immediately issue a refund to your credit card, please allow three business days for that to show up on your online credit card statement. If you do not see the refund posted within three business days please contact us by email or phone first before you contact credit card company so we can make sure that the situation is handled correctly.
Website Link Policy
The links provided on the website to other websites via hyperlinking, Vibrant Life / Thrive Health LLC is not responsible for any of those other websites or incorrect hyperlinking to those websites. As those websites are owned by and operated by third-party companies and individuals. We will do our best to make sure that any links we provide to other websites are there for the consumers best information, but we hold no responsibility for those. You are to access those hyperlinks at your own risk.
All trademarks and copyrights images products logos graphics text icons site designs are for the sole property of Vibrant Life / Thrive Health LLC, Copyright 2017, all right reserved. No materials can be copied, reproduced, republished, uploaded, modified, posted, distributed or transmitted in any form without prior written permission from Vibrant Life / Thrive Health LLC. Any unauthorized use in any form violates the copyright trademarking any other applicable laws and can result in civil or criminal penalties.
Website Virus Policy
Vibrant life / Thrive Health LLC does it’s best to prevent any viruses, Trojan horses, worms and spam from being present on this website. However there is no guarantee of anything that you access or download that’ll be free of these things can we take no responsibility for any viruses, Trojan horses, worms, and spam; and it is your responsibility you have sufficient software on your electronic device to prevent any rest that you may incur by using the Internet and our website. Please use this website at your own risk as all the content is provided without any warranties of any sort.
Password and Security Policy
Passwords are used for customer login purposes only and any password uses for individual use only. Vibrant life / Thrive Health LLC reserves the right at its own discretion to require you to change your password at any time. The passwords that you use and create on this website are recommended to be only for this website and no other websites that you access on a regular basis in case of breach of security of password. It is your responsibility to keep your password secure for your login. Vibrant life / Thrive Health LLC reserves the right to cancel any account and password without any written or verbal warning ahead of time.
Access to This Website
All individuals accessing this website must be 18 years of age for older in order to access this website. If you are under the age of 18 years old, you’re not permitted at anytime to access this website for any reason. This is due to the restrictions of the child online privacy act. Vibrant life / Thrive Health LLC takes no responsibility for anyone accessing this website under the age of 18 years of age.